Frequently Asked Questions
Everything you need to know about your Orro Shop experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are free of stains, scents, or signs of wear to qualify for a full refund.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements for the perfect fit.
What payment methods do you accept?
Orro Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options including Klarna and Afterpay.
Are your materials sustainably sourced?
We are committed to ethical fashion. 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually for fair labor practices.
Can I change or cancel my order after it has been placed?
Since we process orders quickly, you have a 60-minute window after checkout to request a cancellation or address change by contacting our support team via live chat.